Q. I have requested funds to be reissued and have not yet received them?
A. Please allow up to 90 days of processing when requesting a reissue. The funds will disburse according to the payment method set up for your charity. How does your nonprofit received payments? https://yourcausenpo.zendesk.com/hc/en-us/sections/360008916472-Disbursement-Information
Q. The charity administrator listed on our account is not with the nonprofit any more, how can I get access to the charity profile?
A. We do require all users to register individually, once you are registered you'll have access to add or remove users on the charity profile. https://yourcausenpo.zendesk.com/hc/en-us/articles/360045600232-Managing-Users-for-Your-Organization
Q. When can I expect to receive the donations in the 'Pending Donations' tab?
A. There is no action needed in order to receive donations that are listed as "Pending", as long as the charity profile is up to date and there are no pending actions needed by the organization. See your notifications located under the My Workplace tab.
YourCause will process and send funds out according to the schedule we have established with our clients.
Q. Can my organization obtain check details without creating an account?
A. No, for the security of our donors and nonprofits details are only available online. All users must register before they can access the charity profile. https://nonprofit.yourcause.com/login/create-account
Q. Why is my organization listed with multiple accounts?
A. YourCause imports different registration authority feeds; (such as the IRS and Catholic Directory) We don’t merge these accounts but you can manage multiple accounts with one login.
Q. How can I deactivate my nonprofit from YourCause services?
A. To deactivate your organization from YourCause, we'll need a signed letter on the nonprofit’s letterhead requesting to be deactivated or the corresponding IRS documents. Please email this letter to email@example.com
Q. Why am I getting an error message when attempting to log in?
A. If you have not cleared your cache in a while, here are instructions to do this and will hopefully solve your problem. Please make sure you're using Chrome or Firefox, then clear your cache/browsing history. This link will walk you through these steps: http://refreshyourcache.com/en/home/
Q. I'm not getting emails from YourCause?
A. If you do not see an email from firstname.lastname@example.org in your Inbox, the email may have mistakenly been sent to your spam folder. Please open your spam folder and if you find an email from email@example.com, open it and mark it as "Not spam" and follow through the steps provided here to add our email address as a trusted sender; http://www.emaildeliveryjedi.com/mywhitelist.php
Q. I would like to speak to the YourCause Nonprofit team by phone.
A. We don't currently offer phone support, we do support our nonprofit users by email and chat. Please also use our online user guide for step by step instructions on how to use the NPOConnect portal https://yourcausenpo.zendesk.com/hc/en-us
Please click here for the complete user guide Online Help Guide