Important: In order to view payment details, you must be the administrator for your organization. Click here for more information on registering.

View Payments

To view payment details for your organization within NPOconnect, you will first log into your account at https://nonprofit.yourcause.com/. Once there, navigate to Giving > Payments and Transactions and click to open the Payments page.

The Payments page will display all the payments that YourCause has sent to your organization. These details include the following:

Payment ID - Identifier for the payment (e.g., check number, electronic transfer ID).
Payment Date - The date that the payment was sent from YourCause.
Type - Types of payments include ACH, Check, Wire, or Other.
Payment Status - Status of the payment, including:
- Outstanding - The payment is sent but has not been deposited.
- Cleared - The payment was sent and successfully deposited.
- Voided - The payment was sent but was then voided.
Payment Sub-status - Provides more information on the Payment Status, including:
- Reissued - The payment was voided and reissued in a new payment.
- Refunded - The payment was cleared but later refunded.
- Returned - The payment was voided as it was returned by the receiver.
- To Be Reissued - The payment was voided but will soon be reissued in another payment.
- Stale - The payment was voided as it was left outstanding for over 90 days.
Amount - Total amount of transactions in the payment.

You can search by Payment ID (e.g., check, ACH number, electronic transfer ID) to find a particular payment. You can also filter the list of payments by Payment Date, Type, Status, or Amount.

Click on Show Help for assistance on this page.

View Transactions

The buttons to the right of the payments on the Payments page can be used to view transactions. For instance...

Download all transactions for one or more payments

View transactions within the payment

Download Transaction Details

To download the report for multiple payments, click on the check box to the right of the Payment ID. Once the payments are selected, click on Download all transactions. Transaction data will be downloaded in a .csv file format which can be easily imported into Excel and other spreadsheet programs.

To download the report for a single payment, click on the icon to the right of a payment.

For information about each Type shown, view the Glossary for Payment Types here.

View Transaction Details

Click on to on the Payments page to view the Transactions for a specific Payment ID. This will give you a limited view of the payment details, including:

Donor - The individual or company who donated. If an email address is available, it will be displayed here. If Anonymous is shown, it means that the individual or company who donated does not wish to share their contact information.
Transaction Date - The date that the donation was made.
Received Amount - The amount of the original donation minus any processing fees, if applicable.
Transaction Amount - The amount of the original donation.
Designation - Includes any donor-specified designation information. If you process donations for other organizations, the name of any chapter, affiliate, or sponsored organization may appear here.
Type - The type of donation made. View our Glossary of Payment Types for more information.

The full check information can be downloaded by clicking on the icon at the top of page.

For information about each Type shown, view the Glossary for Payment Types here.

Payment Details FAQs

The report only includes the donor's email. How can we retrieve their address?

The information on the report is what the donor elected to share with you. If the address field is empty, this would mean that the donor elected not to share this with your organization. Please note the information on the report is all that YourCause can provide.

Can I retrieve the information for an anonymous donor?

No, you will not be able to get additional information on an anonymous donor. Please note the information on the report is all that YourCause can provide.

What is an incentive?

An Incentive is a type of grant. It will always be funds provided by the client for the employee to designate to the charity of choice. Typically, these grants are used as incentives for volunteer participation. However, some clients have one-off incentive programs where they allocate Incentives that are not related to volunteering or giving (i.e., new employee rewards, campaign participant program, etc.). Please note this is not a match. Click here to view our Glossary for Payment Types.