August 2020 Blackbaud made some process and procedural changes regarding the disbursement of charitable funds to our nonprofit partners. Our relationship with FIS, with whom your ACH bank details were managed, has changed such that The Blackbaud Giving Fund will now be the source of all banking details for charitable disbursements.
This means that if you have not updated your banking details via our NPOConnect platform, we need you to sign into NPOconnect and provide us with the account details to which we can continue to transfer charitable funds being paid out to you by donors in the Global Good Network.
Setting Up ACH
In order to set up ACH, your must be the administrator for your organization. Click here for more information on registering as the admin for your organization.
You'll log into your account at https://nonprofit.yourcause.com/. Once there, you'll go to Administration > Disbursement Information > Set up Bank Information.
Please note that the name on your Bank Account (organization name) must match the name on your banking documentation and the name that YourCause has on file. To view the name, view the top left tile on the page. Your name is displayed under your logo.
Bank Account Name = Name on Banking Documentation = Name YourCause has on file.
Please note you will be asked to provide documentation to ensure that the funds are going to the correct account. The documentation must have the account name and number visible for us to confirm. We will accept the following:
1. A copy of a voided check
2. Bank Statement
3. Letter from the bank signed by a bank representative
Once the documentation is submitted, it will be sent to our compliance team to review and approve. Please allow up to 72 business hours for our team to review and approve your banking information. You will receive an email once your banking information is reviewed.
FAQS for ACH Payments
Will I receive donor details for ACH Payments?
You certainly will. Donor details are available on our Nonprofit Portal by going to Giving > Payments and Transactions. You will also receive an email notification when we send out payments.
How soon will I start receiving ACH Payments?
As soon as your ACH information is approved, you will start receiving payments via ACH.
If we can verify the banking information automatically, then your ACH is approved within seconds.
If we cannot verify it automatically, then it can take 1-3 days.
I need to have a check reissued. How can I request that to be sent via ACH?
There are no additional step to take to request a reissue to be sent via ACH. Once you sign up, any future payments will be sent via ACH.
I receive payments from multiple YourCause Corporate Clients. How do I set up ACH for each of them?
Once you sign up for ACH, you sign up for ACH for all of our clients.