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Check Reissues

  • Updated
Important: In order to view payment details, you must be the administrator for your organization. Click here for more information on registering. 

 

Request a Check Reissue

To view payment details for your organization within NPOconnect, you will first log into your account at https://nonprofit.yourcause.com/. Once there, navigate to Giving > Payments and Transactions and click to open the Payments page.

On the Payments page, select the checkbox to the left of the Payment ID and then click on Reissue Check at the top of the page.

NPOconnect-Reissue-Check.png

 

Payments Not Eligible for Reissue

The following payments cannot be requested to be reissued...

  1. Payment sent by ACH (direct deposit): If you have an ACH payment that was not successful, please update your ACH information by going to Administration > Disbursement Information. After this is complete, contact us to request a reissue of the failed ACH. We will need to verify and submit the reissue request on our end. 
  2. Payments Less Than 45 Days Old: Reissues can take up to 90 days to be disbursed. Because of this, we ask that you attempt to locate the original check before requesting a reissue. If the check was made out to an outdated address or name, please update your organization's information by going to Administration > Disbursement Information. Once this is complete, please visit the site once the payment has reached 45 days in aging to submit the reissue request at that time.
  3. Payments in 'Voided' Status (More than 120 Days Old): Once a payment is Voided, the funds are at risk of being forfeited. We can verify eligibility and submit a reissue request on our end. To do so, please contact us. Note that we cannot guarantee the reissue of a check that is more than 120 days old as our clients have guidelines in place that state that funds are returned to the company or redirected to an alternative charity if they are not accepted/deposited within 120 days of the payment issuance.
  4. Payments in 'Cleared' Status: This status indicates that a check has been deposited. If the payment is Cleared, the system will not allow you to request a reissue. Please check your bank account for a record of the deposit. The date under the Cleared status indicates the date the check was deposited. 

 

Things to Know About Reissued Payments

  • We issue payments monthly. Please allow up to 90 days for you to receive a new payment.
  • We have certain clients who have guidelines that require an organization to sign up for ACH in order for a payment to be reissued. If your payment number begins in 197, 560, or 100, then you will need to sign up for ACH before a payment can be reissued. Learn more about ACH (Direct Deposit) here.
  • We MAY limit the number of times a payment can be reissued via paper check. If we have to reissue the same funds a third time, your organization may be asked to sign up for ACH. Learn more about ACH (Direct Deposit) here.

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