Frequently Asked Questions

Who is YourCause? 

YourCause helps to facilitate and manage the employee giving programs of a large number of corporate clients. Our CSRconnect platform connects companies and their employees to nonprofit organizations with worthy causes such as yours. In addition to nonprofit organizations, we also service school and government organizations.

We offer this free Nonprofit Portal to your organization so you can administer your charity page. The information you post on your charity page is accessible to our corporate clients and their employees.  

Is our organization already available for donations through YourCause? 

If your organization is listed in the United States as a 501(c)3 organization, a church, school, or group-exempt organization, you are most likely listed in our system. To verify whether your organization is available for donations through our platform, go to https://nonprofit.yourcause.com and sign up as an admin for your organization. When registering as an admin, enter the organization's name or registration ID (for example a 501(c)3 Federal EIN). If you are not able to locate a page for your nonprofit, select 'I don't see my nonprofit' and our support team will follow-up with you directly.

Does it cost anything for new admins to register?

No, registration for the NPOconnect Nonprofit Platform is free to all users who wish to administer for their nonprofit(s). 

Does YourCause take a percentage of the donation?

No, YourCause will never take a percentage of the donation as a fee for our service. If the amount you received varies from the transaction amount reflected in the NPOconnect Nonprofit Platform, there may be a third party credit card fee associated with the transaction, however, YourCause receives no portion of this transaction fee. The transaction fee will be 2.4% for a credit card donations made to U.S. organizations.

Why do I have to register for Administrative Access? What are the benefits of registration?

In order to ensure the privacy of our donors and corporate clients, we ask that nonprofit administrators and managers register as such on the NPOconnect platform. By providing information regarding your role with the nonprofit on your application and submitting the required verification documents, we can confirm you should have access to manage information and donor details for this organization.

By registering, you will gain access to all of your NPOs public profile, donation history, administrative capabilities, match approval requests, etc that will help better manage your relationship with YourCause donors. Please allow 72 business hours for processing.  When calling in, it is quicker for us to pull up your organization with your registered administrators email address. 

How do I find the donor details for a check I received from YourCause?

Once you have been approved as an NPO administrator, log in to https://nonprofit.yourcause.com and select 'Giving' from the left navigation panel. Select 'Payments and Transactions' from the giving section then enter your payment number (check number) into the 'Search by Payment ID' search field. To download all details for this check, select the blue download icon to the right. To view the individual transactions for this payment, select the blue arrow to the right. 

Does YourCause provide a tax receipt to the donor on our nonprofit's behalf?

Yes, YourCause provides tax receipts through our CSRconnect platform. All donors can locate an official tax receipt by logging in to their employee accounts and accessing their 'My Giving' section.

How do I update our organization's public information?

To update your organization's public information, click 'Administration' >> 'Profile'. From the profile section, you can update the display name, display address, mission statement, and contact information that donors see on your organization's profile.

How do I change our organization's mailing/disbursement address or sign up for electronic payments (ACH)?

To change an organization's mailing/disbursement address or register for electronic payments (ACH), navigate to 'Administration' >> 'Disbursement Information'.  Allow 72 business hours for verification, you will receive an email once completed or if additional documentation is needed.  Until it is approved and updated, you will see "pending" under 'Administration' >> 'Disbursement Information'. 

Can I manage multiple organizations from one admin account?

Yes, you can add additional nonprofits to your admin accounts by selecting 'My Nonprofits' >> 'Start an Admin Request'

How do I contact support if I have more questions?

To contact our Nonprofit Support team, please click on 'Help and Support' on the left navigation panel.